Information

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Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What is Pure Water? 

Pure water (in window cleaning) is tap water that has been filtered to remove all minerals, salts and impurities — mainly calcium and magnesium that normally cause spotting and streaks.

Window cleaners produce it using a multi-stage filtration system:

  1. Carbon filter – removes chlorine and chemicals

  2. Reverse osmosis (RO) – removes most dissolved solids

  3. De-ionisation (DI) resin – polishes the water to 0 parts per million (0 ppm)

Why it cleans better

Normal tap water leaves marks because dissolved minerals stay behind when the water dries.

Pure water works differently:

  • It naturally attracts dirt and lifts it from the glass

  • It rinses frames and sills clean

  • It dries completely clear

  • No soap or chemicals needed

  • No wiping required

So the windows are left spot-free once dry.

Why is regular window cleaning good for your property? 

Regular window cleaning isn’t just about appearance — it actually helps protect and maintain your property.

Prevents Glass Damage

Over time, dirt, dust, pollen, bird droppings and pollution build up on the glass. These contain minerals and acids that slowly etch into the surface, permanently marking the windows. Regular cleaning removes these before damage occurs.

Protects Frames and Seals

Frames and rubber seals collect grime, algae and moisture. Left untreated, this can cause:

  • Discoloration

  • Seal deterioration

  • Rot on wooden frames

  • Reduced window lifespan

Keeping them clean helps windows last longer and operate properly.

Keeps Gutters and Surroundings Clear

Debris from roofs often settles on window ledges and frames. Regular cleaning helps spot blocked gutters, leaks or early signs of exterior wear before they become costly repairs.

Improves Kerb Appeal

Clean windows instantly make a property look brighter, newer and well maintained — especially important for businesses or if you plan to sell or rent.

Lets More Natural Light In

Dirty glass can block a surprising amount of daylight. Clean windows make rooms brighter and can even help improve energy efficiency by maximizing natural light.

How often should I clean my windows? 

Typical Recommendations

Every 4 weeks (Most Popular)

  • Keeps windows consistently clean

  • Prevents dirt buildup and staining

  • Best value over time

  • Ideal for most homes

Every 6/8 weeks

  • Still maintains a tidy appearance

  • Slight buildup between visits

  • Good balance of cost and maintenance

 

Our expert team can advise you on this. 

What is a pole fed system and why do we use it? 

A water-fed pole system is a modern window cleaning method that uses lightweight telescopic poles with a soft brush on the end. Purified (pure) water is pumped through the pole and onto the glass while the brush gently agitates and lifts the dirt.

The windows are then rinsed with pure water and left to dry naturally — leaving a spotless, streak-free finish without needing cloths or squeegees.

We use it because; 

Safer

  • Windows can be cleaned from the ground

  • No ladders against your property

  • Reduced risk of damage to gutters, tiles and flowerbeds

Better Results

  • Cleans glass, frames and sills every visit

  • Pure water dries clear with no smears

  • Reaches difficult and high windows easily

More Hygienic

  • No dirty cloths spreading residue

  • No detergents or chemicals

  • Ideal for vents, seals and frames

More Reliable

  • Works in most weather conditions

  • Consistent finish every clean

  • Perfect for regular maintenance cleaning

Why is Gutter Clearing Important? 

Gutters protect your property by safely carrying rainwater away from the roof and foundations. When they become blocked with leaves, moss and debris, water can no longer drain properly — and this is when damage starts.

Prevents Damp and Internal Leaks

Blocked gutters overflow and allow water to run down walls and into the building. This can lead to:

  • Damp patches

  • Mould growth

  • Peeling paint and plaster damage

Protects Roof and Fascias

Standing water sits behind the fascia boards and under roof tiles. Over time this causes:

  • Rotting timber

  • Rusted brackets

  • Roofline deterioration

Prevents Structural Damage

Water spilling near the base of the building can soak into foundations and brickwork, which may cause cracking or movement over time — a much more expensive repair than a simple gutter clear.

Stops Pest Nesting

Blocked gutters filled with wet debris create the perfect environment for insects, birds and even rodents to nest.

Avoids Costly Repairs

Regular clearing is preventative maintenance. A small routine clean helps avoid major repairs to roofs, plaster, and brickwork later.

Should I have my solar panels cleaned? 

Usually yes — especially in the UK.
Solar panels don’t stay clean on their own. Rain helps, but it doesn’t remove the film of dust, pollen, traffic pollution, bird droppings and algae that slowly builds up on the glass.

Even a light layer reduces how much sunlight reaches the cells.

What happens if they aren’t cleaned?

  • Reduced energy output

  • Lower savings on your electricity bill

  • Uneven performance between panels (hot spots)

  • Long-term staining on the glass

In many cases panels can lose 5–20% efficiency over time depending on location (near trees, main roads, or lots of birds = faster buildup).

How often should they be cleaned?

Typical UK recommendation:

  • Every 12 months – most homes

  • Every 6 months – near trees, farms, or heavy traffic

  • After long dry summers – dust film builds quickly

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.